tag:blogger.com,1999:blog-7407965.post7783328222228910540..comments2024-03-27T06:09:20.323+00:00Comments on EdCompBlog: Bank security - grumpy old man?Davidhttp://www.blogger.com/profile/08614417017549146281noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-7407965.post-64813976783652735272009-01-07T10:56:00.000+00:002009-01-07T10:56:00.000+00:00David,Worryingly I must be a grumpy old man as wel...David,<BR/><BR/>Worryingly I must be a grumpy old man as well then, Having been a past employee of said bank I'm not surprised they've made a mistake.<BR/><BR/>One way they've got round this before was to ask for a couple of letters from the password and not the password as a whole, the operator on the phone should then be able to confirm the full password.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7407965.post-52586777381457237892009-01-05T11:18:00.000+00:002009-01-05T11:18:00.000+00:00UpdateI did go to the branch the next day and they...<B>Update</B><BR/><BR/>I did go to the branch the next day and they had nothing on their system to indicate that anyone should have been trying to contact me and agreed that I shouldn't give personal details on the phone. However, they admitted that they can't see any information about the credit card that the Abbey gave me. I phoned the credit card people and yes they did need to talk to me about a problem. (A problem caused by a mistake that they made and that they have assured me two months in a row that they had fixed... but clearly haven't!) So I sorted it out again... I hope. Five minutes after I had phoned them. They phoned me back to confirm that the probem they had tried to call me about the night before (but wouldn't tell me about) had now been resolved. Grief!<BR/><BR/>So, the advice of the cold caller (who it seems was from the Abbey after all) to go and visit my branch was useless, except that the branch confirmed that their own company is acting stupidly by cold calling their own customers and asking for proof of identity without proving their own legitimacy first.Davidhttps://www.blogger.com/profile/08614417017549146281noreply@blogger.comtag:blogger.com,1999:blog-7407965.post-51977242510954971862009-01-03T08:49:00.000+00:002009-01-03T08:49:00.000+00:00Less of the old! You are older than me.Did you go...Less of the old! You are older than me.<BR/><BR/>Did you go into the bank the following day? It sounds like a phishing expedition to me.<BR/><BR/>We registered with the telephone preference service and that made a big difference to the number of cold calls we getGordon McKinlayhttps://www.blogger.com/profile/09368986277791607721noreply@blogger.comtag:blogger.com,1999:blog-7407965.post-38891983197780009752009-01-02T22:40:00.000+00:002009-01-02T22:40:00.000+00:00David,Happy New Year.Just commenting to let you kn...David,<BR/>Happy New Year.<BR/><BR/>Just commenting to let you know I have tagged you in end/start of year game.<BR/><BR/>http://ltsblogs.org.uk/laurieodonnell/2009/01/02/tagging-game-facts-about-me/<BR/><BR/>Yours<BR/>LaurieAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-7407965.post-37803442777241537252009-01-02T16:53:00.000+00:002009-01-02T16:53:00.000+00:00I'm grumpy and proud of it on matters like this. I...I'm grumpy and proud of it on matters like this. I particularly object to the way they imply I have to jumpo through all these hoops... for my own benefit. I tell them to write to me.... and then laugh if they ask for my address.Colhttps://www.blogger.com/profile/05129552211823759483noreply@blogger.comtag:blogger.com,1999:blog-7407965.post-80355398129552359772008-12-31T11:58:00.000+00:002008-12-31T11:58:00.000+00:00@John: I'm still with the bank formerly known as R...@John: I'm still with the bank formerly known as RBOS so we still have branches. Actually, I meant to write to them about their borrowing which is a little over the originally agreed amount. I will, of course, be charging them £25 for the letter… admin costs and all…Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7407965.post-56938252791392694102008-12-31T08:28:00.000+00:002008-12-31T08:28:00.000+00:00I agreed with you. I never give out my details whe...I agreed with you. I never give out my details when cold called.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7407965.post-57233464605539145282008-12-31T01:56:00.000+00:002008-12-31T01:56:00.000+00:00I had an almost identical conversation with a plea...I had an almost identical conversation with a pleasant young man from the Bank of Scotland a couple of weeks ago, except that I didn't cave like a wimpy blancmange in the way that you did ;-)<BR/><BR/>I gave nothing away and eventually phoned the number he gave me.....to my huge annoyance I discovered it was all completely kosher.<BR/><BR/>Still doesn't make sense though, that they phone us and demand that we prove who we are!<BR/><BR/>Oh...and Neil - "...contact your branch directly..." - BoS ditched that possibility a LOOOONG time ago! :-)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7407965.post-12720863171130664032008-12-31T00:59:00.000+00:002008-12-31T00:59:00.000+00:00If you're a grumpy old man, then so am I. I hate ...If you're a grumpy old man, then so am I. I hate calls like that. I usually just hang up on them. (WaMu gets quite irate when you do that, though).Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7407965.post-87392846613669646372008-12-31T00:09:00.000+00:002008-12-31T00:09:00.000+00:00I think you're 100% right. I never give any detail...I think you're 100% right. I never give any details to anyone who cold calls me, especially as they are the ones that want me to confirm who I am...<BR/><BR/>A good compromise is to ask them to give you a number to call, and then don't call it. Do as you're going to do and contact your branch directly...<BR/><BR/>My wife goes apoplectic at these calls... I love watching her as she gets more and more peeved at their attempts to get her to give out security details. Suffice to say, she's made several complaints to the bank (let's call them In Public Ownership plc) to no avail...Anonymousnoreply@blogger.com