Serious question: Am I a grumpy old man?
Before you answer that, here is some context. Tonight, about 8:15pm I got a phone call from someone who said they were from my bank - lets call it the Abbey. The conversation went something like this...
Abbey: Hello. I'm from the Abbey and I'm phoning about an account you have with us.
Me: OK
Abbey: Before I go any further, can I ask you for some details to confirm your identity?
Me: Hang on. You've just cold called me, and I have to confirm who I am?
Abbey: It's Data Protection - I can't discuss your account until you have confirmed your personal details.
Me: Well, can I ask what it's about?
Abbey: No. As I said, Data Protection means I can't discuss your account with you until you have confirmed your identity.
Me: Are you trying to sell me something?
Abbey: No, I can assure you, this is not a sales call.
Me: is there a problem with my account then?
Abbey: I'm sorry, as I said, I cannot discuss your account until you confirm your identity.
Me: But you cold called me. You could be anyone. Surely you should be confirming your identity to me.
Abbey: I can give you a number if you would prefer to ring us.
Me: But you could give me any number. And what do I say when they ask me, "How can I help?" What do I tell them? "I don't know. You phoned me." Can you not give any indication as to what this call is about?
Abbey: I'm sorry, as I said, I cannot discuss your account until you confirm your identity.
Me: Grief! OK. What do you need to know?
At this point, and against my better judgement, I gave then my address and date of birth. Then she asked:
Abbey: And can you confirm your phone number?
Me: Sorry? This number that you just phoned a moment ago?
Abbey: Yes.
David: You want me to tell you the number of the phone, that you just rang, that I just answered, to confirm that I am me?
Abbey: Yes.
David: This is ridiculous! What is this call about?
Abbey: We're just going round in circles!
At this point we agreed that I would go into my local branch tomorrow and ask them why I was phoned tonight.
Was I right to be suspicious? In my defence, I would say that we are warned against identity theft by the banks themselves told to be careful with our personal details. Yet here is someone, claiming to be from a bank, but who could be anyone, asking for my personal details over the phone. Is it just me, or is that odd?
So, back to the original question. Am I a grumpy old man?
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